ARRANGING YOUR RETURN OR EXCHANGE
If you want to return your purchase, you must request your exchange or refund and send your unwanted items back to us within 30 days of receiving your order. Please contact firstname.lastname@example.org with any questions.
RETURNING YOUR PURCHASE
Making a return for a refund, store credit, or exchange is easy using either our Domestic Returns or International Returns service. Commonwealth Proper will provide a free return shipping label for all returns for exchanges, product defects or store credit. Customer is responsible for shipping costs on all returns for a cash refund
Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
Items should be returned unused and with all COMMONWEALTH PROPER and tags still attached. Returns that are damaged or soiled will not be accepted and will be returned to the customer.
All sales on custom garments are final. Regularly priced ready to wear clothing and accessories may be returned or exchanged for a cash refund or store credit within thirty (30) days of receipt provided products have not been damaged. All SALE items are final.
Please email email@example.com if any of your purchases have been delivered without COMMONWEALTH PROPER tags.
All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified items will be returned to the sender.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care at firstname.lastname@example.org
We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.
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